Frequently Asked Questions
- How Long Does Economy Delivery Take?
- My Order Has Not Arrived?
- Can I Return Used Products?
- Do you charge a restocking fee for returning products?
- Is Packaging Secure And Discreet?
- My Product Was Working And Now It Has Stopped Working?
- My Vamo Is Showing Check Atomizer
- How Can I Make Payment?
- How Long Does Delivery Take?
- Do You Ship Internationally?
- If I Do Not Smoke, Can I Use These?
- What Is Future Shisha E-Shisha?
- How Does E-Shisha Work?
- What Is E-Liquid And What Is It Made From?
- Does Future Shisha E-Shisha Contain Nicotine?
- Who are Shisha Pens Targeting? Is Future Shisha Legal To Use Everywhere?
- How Old Do You Have To Be To Use Future Shisha?
- How Long Does Future Shisha E-Liquid Last?
- My Ego Stick Is Starting To Taste Bad – What Can I Do?
- I Love Future Shisha, Can I Leave A Review?
How Quick Is Economy Delivery?
Orders dispatched with free delivery are automatically sent out on an economy service. If you require a quicker service please choose a quicker delivery option.
The estimated delivery time for the economy service is 3-5 working days, however as this is an estimate only deliveries can sometimes take a little longer.
My Order Hasn’t Turned Up?
Most orders sent with the Royal Mail do arrive very quickly. However, Royal Mail do give themselves up to 14 days to deliver your items. If your items have not arrived within the 14 days please let us know and we can raise a claim with the Royal Mail directly.
Can I Return Used Products?
We can only accept returns for products which are unused and as new. Many of the products we sell are consumables. This means that that they have a short or multiple use only life span. Consumable products cannot be returned. Atomizers, Coils and many E-Cigarettes fall under the consumable category. For hygiene reasons we cannot accept any return for products which have come in contact with the mouth.
Do You Charge a Restocking Fee?
If it’s a simple change of mind return there is a restocking fee of 15% as per for products which are as new/unused. If the item has had the factory wrapping removed this increases to 20%. Consumables cannot be returned.
My product was working and now it has stopped working?
E-Cigarettes are not designed to last forever. The Atomizer part of your E-Cigarette Atomizer includes a coil which needs to be replaced and and/or cleaned regularly (approximately 1-3 weeks) to ensure vapour production. If your E-Cigarette or Atomizer has lost performance, in the first instance please replace the coil.
My Vamo Shows the ‘Check Atomizer’ Error?
Some KSD Vamo’s have an adjustable pin beneath the Atomizer which may need to be turned to increase the connection. Please see the following link for more info: www.youtube.com/watch?v=-k2kV1RWBnI. For most Vamo’s after the V7 KSD have changed the Adjustable pin for a spring loaded pin to overcome this problem.
- Delivery to the UK usually takes 1-3 days.
- Delivery to Europe usually takes 7-9 days.
- Delivery to the rest of the World usually takes up to 2 weeks.
Find information on delivery here.
Yes, we ship Worldwide. Please make sure of the legality of our product in your country. We cannot be held responsible for goods held up with customs.
Yes, you can. Though we only recommend our nicotine free versions for non-smokers.
Future Shisha is an Electronic Smoking and Vaping brand. We specialise in fantastic flavours of E-Liquids, E-Cigarettes and Shisha Pens.
E-Shisha, E-Cigarettes & Shisha Pens work by turning flavoured liquid (E-Liquid) with or without nicotine into vapour which can then be inhaled offering a pleasant taste.
- Propylene Glycol
Future Shisha is available both with or without Nicotine with the exception of shisha pens which are sold nicotine free only.
Shisha Pens are strictly for those over 18 years of age. Shisha Pens are particularly popular for people in nightclubs and festivals or for non-tobacco smokers.
In the UK Electronic Cigarettes are legal to smoke both inside and outside. Laws and regulations in other countries vary.
All Future Shisha products are for those over 18 only.
Each Future Shisha E-Liquid bottle is the equivalent to 200 cigarettes.
The Ego Stick Customizer/Atomizer needs to be in optimal condition for best use. The Ego Shish CE5 Stick should be cleaned thoroughly twice weekly if using every day and will need replacing every 2 months on average.
The Digital Ego Stick is a fashion model, its Atomizer is a fashion component and not cleanable.
Thanks! Yes, you can. Please visit the product you would like to review and click on the review tab.